Customer-oriented Procurement Strategy

Jack Miles former CPO of CIGNA and CA believes that outstanding customer service is critical to best practice procurement strategy. Jack discusses engagement, perception and being a decision maker in this Procurement Leaders blog. "Procurement people need to take themselves out of governance-type roles where they sit back and wait for people to come to them with something that they want to do. They need to get out and engage with the business to see how they can help. They need to take a more customer service- oriented approach"... Some ideas we agree with at Beaumont Select, please take a look we'd like to know your thoughts....