Supplier Transparency

Last year's National Audit Office report on the role of major contractors in the delivery of public services discusses the value of outsourcing as a way to reform public services and improve value for money – but indicates better public scrutiny is required to ensure contractors are more transparent in their service delivery and their performance is held… Yet such issues are not only experienced in the public services domain. Bruce Melizan, Executive Director of Interserve thinks that terms accountability, trust and partnership - indicate a shift in the outsourcing agenda… 

Some interesting thoughts on delivering outcome-focused contracts from Bruce Melizan, Executive Director of Interserve...