Listening to Suppliers...
Paul Teague in Procurement Leaders, says "as uncomfortable as it may be, procurement needs to hear from unhappy suppliers. In fact, giving suppliers the opportunity to complain or otherwise rate the way they are treated, either through reverse scorecards of other methods, is a vital part of effective supplier relationship management (SRM).""Now no doubt, some supplier complaints may be frivolous. But others can lead to insights about internal processes that stifle innovation or in some other way make it hard for suppliers to provide maximum value.... To read more...